Terms of Service

By accessing or using Fayen Travel (“we”, “us”, “our”), including our services delivered via WhatsApp and other channels, you agree to be bound by these Terms of Service. If you do not agree, do not use our services. Our service helps guests plan and arrange travel experiences in Tanzania—including Zanzibar, safari destinations, flights, hotels, and related support—including through WhatsApp, which is operated by Meta Platforms, Inc. Use of WhatsApp is also subject to WhatsApp’s Terms of Service and Privacy Policy.

Fayen Travel provides travel planning and booking support that allows guests to inquire about destinations, activities, ticketing, hotels, transfers, and itineraries, including through WhatsApp. We do not guarantee availability of WhatsApp or any third-party service. We may change, suspend, or discontinue features with reasonable notice where practicable.

You must provide accurate information when requesting travel support. You are responsible for the accuracy of travel details you share and for keeping your contact details (including WhatsApp number) up to date. Some travel services may be subject to age, visa, or document requirements set by airlines, hotels, parks, or other providers.

When you use Fayen Travel via WhatsApp, you consent to communicating with us and receiving transactional and service-related messages on WhatsApp. Your use of WhatsApp is subject to Meta’s terms and policies. We are not responsible for WhatsApp’s availability, security, or data practices. We may use WhatsApp Business APIs and related Meta services in accordance with their terms.

Payment processing may be handled by third-party providers such as airlines, hotels, or payment partners. You agree to their terms where applicable. Refund and cancellation policies are set by the relevant travel supplier unless otherwise agreed in writing; we will facilitate refunds only where required by these Terms, supplier policy, or applicable law. Fees and pricing will be disclosed before you complete a booking where we arrange the transaction.

You may not use our services to violate any law, infringe others’ rights, distribute harmful or fraudulent content, or abuse WhatsApp or our systems. We may suspend or terminate support for breach of these Terms or for any conduct we reasonably consider harmful to guests or our service.

Fayen Travel and its branding, design, and website materials are owned by us or our licensors. You may not copy, modify, or exploit our materials without permission. You retain rights in content you submit; you grant us a license to use it to operate and improve our services.

Our services are provided “as is”. We do not warrant uninterrupted or error-free operation. We are not liable for services organized by third parties, for WhatsApp or Meta outages, or for indirect or consequential damages to the extent permitted by law.

To the maximum extent permitted by law, our total liability for any claims arising from or related to these Terms or the use of our services shall not exceed the amount you paid us for the specific service giving rise to the claim in the twelve (12) months preceding the claim.

We may update these Terms from time to time. We will post the revised Terms on this page and update the “Last updated” date. Continued use of our services after changes constitutes acceptance. For material changes we may provide additional notice (e.g. via WhatsApp or email) where required by law.

For questions about these Terms of Service, contact us at info@fayentravel.click or via WhatsApp at +255761778002.