Privacy Policy

This Privacy Policy explains how Fayen Travel (“we”, “us”, “our”) collects, uses, stores, and protects personal information provided through our website (www.fayentravel.click/ and related domains), customer support, and WhatsApp. It should be read together with our Terms of Service and Cookie Policy. By using our services, you acknowledge this Privacy Policy.

We may collect personal details such as your name, phone number, email address, WhatsApp number, travel preferences, booking details, payment-related information needed to arrange travel, and any information you share when requesting travel services or support.

Information is used to respond to inquiries, prepare travel itineraries, manage reservations, provide customer support, send trip-related updates, improve our services, and meet legal or compliance obligations.

If you contact Fayen Travel through WhatsApp, we may use that channel to provide booking assistance, customer service, itinerary updates, and travel support. We do not use WhatsApp communication for unrelated or misleading messaging. Your use of WhatsApp is also subject to Meta’s and WhatsApp’s privacy policies.

We may share relevant information with trusted travel partners—such as hotels, airlines, transportation providers, or park operators—only when needed to deliver requested travel services. We may also share information with service providers who support our operations (for example hosting or messaging tools) under appropriate safeguards, or when required by law.

We keep information only as long as reasonably necessary for service delivery, legal compliance, and internal business records. We take appropriate measures to protect personal data from unauthorized access, disclosure, or misuse.

You may request access to, correction of, or deletion of your personal information, subject to applicable law and any legitimate service or legal obligations. To make a request, contact us using the details below.

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the “Last updated” date. We encourage you to review this page periodically.

For questions about this Privacy Policy, contact us at info@fayentravel.click or via WhatsApp at +255761778002. Our office is at Oyster Galleria, M Floor, Chole Road, Masaki, Dar es Salaam.